Ola Electric Deploys New Service Team to Pacify Angry Customers

Ola Electric, one of the largest electric two-wheeler companies, is receiving a large number of service-related complaints from customers. To solve this problem, the company has formed a new service team. Recently, an Ola Electric customer, upset with the poor service, set a showroom on fire.

A media Report It has been told that the company is getting about 80,000 complaints every month. This report claims that on some days the number of complaints reaches about 7,000. Due to this, there is a lot of pressure on the service centers of Ola Electric. Due to the increase in the number of problems in the company’s electric scooters, customers have to wait longer and they get angry.

Last month, Ola Electric launched its first electric motorcycle Roadster on the occasion of Independence Day. Roadster, Roadster Pro and Roadster X have been introduced in this electric motorcycle series. The price of Roadster X is Rs 74,999 for a 2.5 kWh battery pack. It can reach a speed of 0-40 km/h in about 2.8 seconds. Its top speed is around 124 km/h. Ola Electric has claimed its range to be around 200 km on a single charge. It has a 4.3-inch touchscreen. Booking has started for this. Its delivery will be done early next year. The price of the 2.5 kWh battery pack variant of Roadster of this motorcycle series is Rs 1,04,999, 4.5 kWh is Rs 1,19,999 and the 6 kWh variant is Rs 1,39,999. Its top speed is 126 km/h. Its range on a single charge is claimed to be around 579 kilometers.

Sales of electric two-wheelers are growing rapidly in the country. The share of this segment in total two-wheeler sales is estimated to reach around 13 percent by 2026-27. This figure was around five percent in the last financial year. Investment banking firm Jefferies’ report states that about four years ago, the share of electric two-wheelers in total two-wheeler sales was only 0.4 percent. At the beginning of last year, it had increased to 5.4 percent. Due to reduction in incentives, this share has remained in the range of four to seven percent in the last 24 months.